18 Key Things For your Business and Your Customer’s Business I have read on many occasions peoples views on the best way to determine the level of service quality within a given enterprise. As early as 1976 Swan and Combs (1976) postulated that: “consumers judge products on a limited set of attributes, some of […]
Tag Archives: Operations
6 Leadership Skills in an Operational Setting
Before setting up my consultancy business, I held the position of Production Manager for a UK based technology company. They were a company of 90 employees. I worked with five peers to manage the day-to-day operational activity, I led a team of 16 shop-floor operatives who held technical skills in software development and technology integration. […]
Local Enterprise Partnership – Your Best Friend
Having spent many years supporting businesses in the UK with their growth ambitions, I am often asked my opinion about Local Enterprise Partnerships. LEP’s exist right across England and they serve a great purpose – simply put they do all the heavy lifting with the UK government on interpreting policy. This enables them to filter […]
Case Study – Using 3D Modelling to Assist Factory Layout Design
The Situation: An Oxfordshire based technology manufacturer developed a new product rage, with initial market interest suggesting they would need to double their productive capacity within 12 months to meet demand, while maintaining output of their established product lines. We worked with the company to plan the new layout, increasing the space allocated to production, […]
Seeing CSR through New Eyes
The case for developing a strategy for change from within Often the appetite for adopting a strong, corporate socially responsible approach to doing business, is driven by shareholder expectations and the cultural norms that exist within an industry sector. To drive long term profitably by adapting work practices, that are seen to do good and […]
Smart Self-Service Kiosk – The Future Is Biometric
Biometrics in our lives Customers, clients, visitors, staff; your organisation revolves around people – every one of them a completely unique individual inhabiting a planet of billions. The ability to recognise differences in those people that matter to you, to locate them, track them – even to instantly and accurately pinpoint and identify one of […]
What Is Strategic Planning?
All business processes differ in some way from one another. There are certain common characteristics that all busineses share. If you work strategically within the Operations part of the enterprise you may occassionally find the mix of work difficult to tactically deliver. How do you categorise different types of work and prepare for their oncoming? […]
Continuous Improvement – When Self-Service Gets Lean
Lean process improvement is a business practice that is centred on creating the most amount of value for the end customer, whilst eliminating wasteful use of resources in the process. In this article, Graeme Laws discusses the origins and application of lean manufacturing, in the context of his experience within the Customer Engagement Technology industry. […]