18 Ways to Improve Business Performance

18 Key Things For your Business and Your Customer’s Business   I have read on many occasions peoples views on the best way to determine the level of service quality within a given enterprise. As early as 1976 Swan and Combs (1976) postulated that: “consumers judge products on a limited set of attributes, some of […]

Operational meeting

6 Leadership Skills in an Operational Setting

Before setting up my consultancy business, I held the position of Production Manager for a UK based technology company. They were a company of 90 employees. I worked with five peers to manage the day-to-day operational activity, I led a team of 16 shop-floor operatives who held technical skills in software development and technology integration. […]