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3 Key Factors in Business Transformation

Business Transformation This is very much a buzz phrase, whether working with blue-chip, third sector, education or SMEs, I’m hearing senior leadership teams reaching out for advice and to gain a greater understanding of what BT means for them. In simple terms, we are talking about the re-alignment of an organisations staff, activities and business […]

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18 Ways to Improve Business Performance

18 Key Things For your Business and Your Customer’s Business   I have read on many occasions peoples views on the best way to determine the level of service quality within a given enterprise. As early as 1976 Swan and Combs (1976) postulated that: “consumers judge products on a limited set of attributes, some of […]

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Seeing CSR through New Eyes

The case for developing a strategy for change from within Often the appetite for adopting a strong, corporate socially responsible approach to doing business, is driven by shareholder expectations and the cultural norms that exist within an industry sector. To drive long term profitably by adapting work practices, that are seen to do good and […]