20170209_095624

Engagement Technology Gets More Engaging

Beyond the pixels and the diodes, once the lamps have dimmed, all that will remain is an emotive, tech-after-echo, left behind by the content that we experienced… I have just returned from my annual pilgrimage to a tech event called Integrated Systems Europe #ISE2017. It was another barnstorming event, wherein the RAI Amsterdam was rammed […]

Lean_Space_164422316

Case Study – Using 3D Modelling to Assist Factory Layout Design

The Situation: An Oxfordshire based technology manufacturer developed a new product rage, with initial market interest suggesting they would need to double their productive capacity within 12 months to meet demand, while maintaining output of their established product lines. We worked with the company to plan the new layout, increasing the space allocated to production, […]

bicester-eye

Seeing CSR through New Eyes

The case for developing a strategy for change from within Often the appetite for adopting a strong, corporate socially responsible approach to doing business, is driven by shareholder expectations and the cultural norms that exist within an industry sector. To drive long term profitably by adapting work practices, that are seen to do good and […]

210583_1873013617751_273440_o

Business Visioning Workshops Get Results

I Love Rich Pictures There is no denying the impact that graphical storytelling can have on groups of people – particularly as it often transcends the borders of industry sectors and breaks down the barriers of language. Taking complex data sets and visualising them, produces some great insight. A good visual representation of an opportunity […]

ISO Blog Image

ISO 9001:2015 – What you need to know

September 2015 saw the publication of ISO 9001:2015 – the latest iteration of the world’s leading Quality Management System.   If your organisation has been enjoying the benefits of ISO 9001:2008 for some time, these are the 3 big changes you need to know;   Annex SL – by far the biggest change to the […]

PDCA

PDCA for ISO 9001:2015

ISO 9001:2015 brought in a game changer with a shift in focus to PDCA at the core of its Quality Management architecture. For those with a background in Lean Manufacturing, this is great news. For others, this raises two very important questions: What is PDCA? How will PDCA help my business? What is PDCA? PDCA […]

30a8b87

Designing For the People of Tomorrow

An unsettling reality dawns I have two teenage children and many friends with similar aged children. I have detected a shared, unsettling question of ‘what will tomorrow be like for them?’ Some friends are heavily pushing their kids into medicine, science or engineering – nothing wrong with that, they are all great professions and offer […]

Picture2

Smart Self-Service Kiosk – The Future Is Biometric

Biometrics in our lives Customers, clients, visitors, staff; your organisation revolves around people – every one of them a completely unique individual inhabiting a planet of billions. The ability to recognise differences in those people that matter to you, to locate them, track them – even to instantly and accurately pinpoint and identify one of […]

innovation

Innovation in Customer Engagement Technology

  The customer whom is engaged in the retail experience is charmed by the story unfolding, enraptured by the spectacle and ultimately persuaded to make in store purchases by well-placed cues, triggers and props. Retailers use a variety of technological levers to assist them in this pursuit – to get the customer touching, listening, looking […]