ISO Blog Image

ISO 9001:2015 – What you need to know

September 2015 saw the publication of ISO 9001:2015 – the latest iteration of the world’s leading Quality Management System.   If your organisation has been enjoying the benefits of ISO 9001:2008 for some time, these are the 3 big changes you need to know;   Annex SL – by far the biggest change to the […]

PDCA

PDCA for ISO 9001:2015

ISO 9001:2015 brought in a game changer with a shift in focus to PDCA at the core of its Quality Management architecture. For those with a background in Lean Manufacturing, this is great news. For others, this raises two very important questions: What is PDCA? How will PDCA help my business? What is PDCA? PDCA […]

20120914_115256

Creating Good Ideas – Innovation In Your Business

listen to ‘Creating Good Ideas – Innovation In Your Business’ on audioBoom The Imagineers Lot You work in a design studio. You are extremely creative. Your brain never stops thinking of ways to solve problems – sometimes creating virtual problems to be solved just so that you can earth the creative energy that surges through […]

Presentation1

Value Creation in Sales and Business Development

listen to ‘Value Creation in Sales and Business Development’ on audioBoom The rate of change in business today is growing exponentially. It’s not enough to be great at what you do – you have to keep on getting greater. You need a business innovation process that constantly generates new business ideas – BIG IDEAS Over […]

30a8b87

Designing For the People of Tomorrow

An unsettling reality dawns I have two teenage children and many friends with similar aged children. I have detected a shared, unsettling question of ‘what will tomorrow be like for them?’ Some friends are heavily pushing their kids into medicine, science or engineering – nothing wrong with that, they are all great professions and offer […]

Picture2

Smart Self-Service Kiosk – The Future Is Biometric

Biometrics in our lives Customers, clients, visitors, staff; your organisation revolves around people – every one of them a completely unique individual inhabiting a planet of billions. The ability to recognise differences in those people that matter to you, to locate them, track them – even to instantly and accurately pinpoint and identify one of […]

innovation

Innovation in Customer Engagement Technology

  The customer whom is engaged in the retail experience is charmed by the story unfolding, enraptured by the spectacle and ultimately persuaded to make in store purchases by well-placed cues, triggers and props. Retailers use a variety of technological levers to assist them in this pursuit – to get the customer touching, listening, looking […]

The four Vs of Production_2011

What Is Strategic Planning?

All business processes differ in some way from one another. There are certain common characteristics that all busineses share. If you work strategically within the Operations part of the enterprise you may occassionally find the mix of work difficult to tactically deliver. How do you categorise different types of work and prepare for their oncoming? […]

Operational planning in analogue_2011

Continuous Improvement – When Self-Service Gets Lean

Lean process improvement is a business practice that is centred on creating the most amount of value for the end customer, whilst eliminating wasteful use of resources in the process. In this article, Graeme Laws discusses the origins and application of lean manufacturing, in the context of his experience within the Customer Engagement Technology industry. […]