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18 Ways to Improve Business Performance

18 Key Things For your Business and Your Customer’s Business   I have read on many occasions peoples views on the best way to determine the level of service quality within a given enterprise. As early as 1976 Swan and Combs (1976) postulated that: “consumers judge products on a limited set of attributes, some of […]

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3 Key Factors in Business Transformation

Business Transformation This is very much a buzz phrase, whether working with blue-chip, third sector, education or SMEs, I’m hearing senior leadership teams reaching out for advice and to gain a greater understanding of what BT means for them. In simple terms, we are talking about the re-alignment of an organisations staff, activities and business […]

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Engagement Technology Gets More Engaging

Beyond the pixels and the diodes, once the lamps have dimmed, all that will remain is an emotive, tech-after-echo, left behind by the content that we experienced… I have just returned from my annual pilgrimage to a tech event called Integrated Systems Europe #ISE2017. It was another barnstorming event, wherein the RAI Amsterdam was rammed […]

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Business Visioning Workshops Get Results

I Love Rich Pictures There is no denying the impact that graphical storytelling can have on groups of people – particularly as it often transcends the borders of industry sectors and breaks down the barriers of language. Taking complex data sets and visualising them, produces some great insight. A good visual representation of an opportunity […]

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Creating Good Ideas – Innovation In Your Business

listen to ‘Creating Good Ideas – Innovation In Your Business’ on audioBoom The Imagineers Lot You work in a design studio. You are extremely creative. Your brain never stops thinking of ways to solve problems – sometimes creating virtual problems to be solved just so that you can earth the creative energy that surges through […]

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Smart Self-Service Kiosk – The Future Is Biometric

Biometrics in our lives Customers, clients, visitors, staff; your organisation revolves around people – every one of them a completely unique individual inhabiting a planet of billions. The ability to recognise differences in those people that matter to you, to locate them, track them – even to instantly and accurately pinpoint and identify one of […]