18 Ways to Improve Business Performance

18 Key Things For your Business and Your Customer’s Business   I have read on many occasions peoples views on the best way to determine the level of service quality within a given enterprise. As early as 1976 Swan and Combs (1976) postulated that: “consumers judge products on a limited set of attributes, some of […]


Engagement Technology Gets More Engaging

Beyond the pixels and the diodes, once the lamps have dimmed, all that will remain is an emotive, tech-after-echo, left behind by the content that we experienced… I have just returned from my annual pilgrimage to a tech event called Integrated Systems Europe #ISE2017. It was another barnstorming event, wherein the RAI Amsterdam was rammed […]


Business Visioning Workshops Get Results

I Love Rich Pictures There is no denying the impact that graphical storytelling can have on groups of people – particularly as it often transcends the borders of industry sectors and breaks down the barriers of language. Taking complex data sets and visualising them, produces some great insight. A good visual representation of an opportunity […]


Creating Good Ideas – Innovation In Your Business

listen to ‘Creating Good Ideas – Innovation In Your Business’ on audioBoom The Imagineers Lot You work in a design studio. You are extremely creative. Your brain never stops thinking of ways to solve problems – sometimes creating virtual problems to be solved just so that you can earth the creative energy that surges through […]


Value Creation in Sales and Business Development

listen to ‘Value Creation in Sales and Business Development’ on audioBoom The rate of change in business today is growing exponentially. It’s not enough to be great at what you do – you have to keep on getting greater. You need a business innovation process that constantly generates new business ideas – BIG IDEAS Over […]


Designing For the People of Tomorrow

An unsettling reality dawns I have two teenage children and many friends with similar aged children. I have detected a shared, unsettling question of ‘what will tomorrow be like for them?’ Some friends are heavily pushing their kids into medicine, science or engineering – nothing wrong with that, they are all great professions and offer […]


Smart Self-Service Kiosk – The Future Is Biometric

Biometrics in our lives Customers, clients, visitors, staff; your organisation revolves around people – every one of them a completely unique individual inhabiting a planet of billions. The ability to recognise differences in those people that matter to you, to locate them, track them – even to instantly and accurately pinpoint and identify one of […]


Innovation in Customer Engagement Technology

  The customer whom is engaged in the retail experience is charmed by the story unfolding, enraptured by the spectacle and ultimately persuaded to make in store purchases by well-placed cues, triggers and props. Retailers use a variety of technological levers to assist them in this pursuit – to get the customer touching, listening, looking […]